Page updated: 14 August 2011

Contact Us; mail@ruggedyrange.com

Page Contents

Enthusiasm

Level of Fitness & Gear

Medical Forms

Guides

Environment & Water Care Codes

Kiwi Viewing Guidelines

Photography/Video Recording/Filming

Personal Travel Insurance

Packages & Tailored Packages

Alteration to Itinerary

Payment

Refunds on Cancellations by You

Trip Cancellations by Us

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Enthusiasm and a Sense of Humour

Recommended. Outdoor activities can be challenging but also rewarding. Our environment is dynamic and "nature chooses and alters at will her own time schedules". Tracks/routes can be slippery, muddy and uneven. On overnight trips we all help set up camp, make meals and clean up afterwards.

Level of Fitness and Gear

We require that you (and your party members) have the appropriate level of fitness and gear to undertake the trip of your choice. We can make alternative suggestions for your comfort and safety and that of other party members. On overnight trips we share carrying of food and equipment and aim to keep everything as lightweight as possible.

Medical Forms

Participants are required to be in good health and will be asked to complete a simple Medical Form. If you have an illness, injury or medical condition and/or need to carry medication with you, we ask that you notify us at the time of booking.

Guides

We want you to have a safe and enjoyable experience, please follow the instructions of our guides and stay with the group at all times.

We reserve the right to refuse or withdraw a person from an activity if their actions/behaviour impede the trip or rights, welfare or enjoyment of other party members. No refund will be given to that person.

Environment Care Code and Water Care Code

We care for and respect our environment so we ask that everyone follows these Care Codes.

Kiwi Viewing Guidelines

For the safety, security and well being of kiwi we follow these guidelines. Your guide will discuss the guidelines with you before any Kiwi Spotting Trip. Please note: flash photography of kiwi is not allowed.

Photography/Video Recording/Filming

We do want you to take back some memories - general photography is allowed on all our trips. Flash photography of wildlife is not allowed. However, as this is a commercial operation and there are time limitations on most trips, full video recording and filming is not allowed except in special circumstances and for authorised film crews only. Some video recording and filming is allowed on all trips.

Personal Travel Insurance

Highly recommended. We do not accept responsibility or liability for loss, damage to or theft of personal belongings or for any other expense arising from personal injury, illness or hospitalisation.

Packages & Tailored Packages

We charge $30.00 p.p. for developing a personalised package, this goes towards covering staff time and other costs (including phone, fax charges). We give you seven working days to confirm a finalised itinerary. Once you have confirmed a finalised itinerary, if you then require further changes within seven days of your first confirmation, we charge an additional $30.00 to cover staff time and costs in relation to processing any required alterations.

Alteration to Itinerary

We reserve the right to alter an itinerary due to events such as adverse weather/sea conditions, track alterations, illness, injury or any other event or circumstance beyond our control.

Payment

Full payment is required at the time of booking for guided activities, hire/sale of outdoor clothing & equipment and travel to Stewart Island and accommodation.

We accept payment by cheque, bank transfer, cash, VISA and Mastercard. Cheques should be made payable to Ruggedy Range™ Wilderness Experience. Please note - there are no banking facilities on Stewart Island.

Refunds on Cancellations by You

Guided Activities: Cancellations prior to 30 days of the trip carry a 25% charge. Cancellations between 29 to 15 days of the trip carry a 50% charge. There are no refunds on cancellations within 14 days of the trip. We strongly recommend that you have travel insurance.

Travel & Accommodation and Non-Guided Activities: Cancellations prior to 30 days of travel carry a 25% charge. Cancellations between 29 to 8 days carry a 30% charge. There are no refunds on cancellations within 7 days. We strongly recommend that you have travel insurance.

Packages: Cancellations prior to 30 days of travel carry a 25% charge. Cancellations between 29 days and 8 days carry a 30% charge. There are no refunds on cancellations within 7 days. We strongly recommend that you have travel insurance.

Trip Cancellations by Us

Guided Activities: We reserve the right to cancel trips due to adverse weather/sea conditions, minimum bookings not achieved for the trip, or any other event or circumstance beyond our control. Your monies will be full refunded.

Travel & Accommodation and Non-Guided Activities: As booking agent, if the operator concerned cancels due to adverse weather/sea conditions or circumstances beyond their control, we will assist in finding alternatives or providing you with a refund less a 10% booking fee to cover our time and costs. Any extra costs of alternative travel, accommodation or non-guided activities if required by you will be chargeable to you. We strongly recommend that you have travel insurance.

Packages: As booking agent, if the operator concerned cancels due to adverse weather/sea conditions or circumstances beyond their control, we will assist in finding alternatives or providing you with a refund less a 10% booking fee to cover our time and costs. Any extra costs of alternative travel, accommodation or activities, if required by you will be chargeable to you. We strongly recommend that you have travel insurance.