Privacy Policy

Ruggedy Range™ Wilderness Experience owns and operates the following business entities:

  • Aihe Wildlife Cruises and Water Taxi
  • Stewart Island Outdoor & Adventure Shop

This Privacy Policy applies to Ruggedy Range™ Wilderness Experience and all its business entities.

Ruggedy Range™ Wilderness Experience and all its business entities is committed to ensuring that your personal information is protected. This policy sets out how we collect, use, disclose and protect your personal information. By using our websites and services you consent to the data practices described in this policy.

Changes to our Privacy Policy

This policy was last updated in June 2018. We may change this policy by uploading a revised policy onto this website. The change will apply from the date that we upload the revised policy. 

How do we collect your personal information?

We collect personal information about you from:

  • you, when you provide personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. in person, telephone, email, social media), when you buy or use our services and products, when you complete a questionnaire or survey, enter a competition
  • third parties where you have authorised this (e.g. travel agent, travel or accommodation provider, tourism agent) or the information is publicly available
  • our website uses cookies to collect your IP address and track visitor behaviour between the pages on our website.

What personally identifiable information do we collect?

The information we gather includes:

  • your name, age, gender, email address, telephone numbers, fax numbers, physical and/or postal address, medical, fitness and dietary information
  • credit card details
  • emergency contact details, including name, telephone numbers, email address and physical address
  • information received via a third party such as your travel agent, person booking travel on your behalf, a third-party website you have booked your travel through, travel or accommodation provider
  • information provided through our questionnaires, surveys, social media
  • images, videos, sound recordings taken by us, yourself or third parties during your trips with us
  • any other information you choose to supply to us.

If you are booking or purchasing our services and/or products on behalf of another person you agree you have obtained the permission of that other person for us to collect, use and disclose the other person's personal information in accordance with this Policy.

How we use your personal information

We use your personal information to:

  • verify your identity (if necessary)
  • provide services and products to you, and where relevant secure travel and/or accommodation and/or other third party activities you have requested
  • market our services and products to you, should you explicitly wish us to do so, including contacting you electronically (e.g. by text or email for this purpose) 
  • market our services and products (e.g. images, videos, sound recordings, feedback)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including complaints
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or defend our legal rights and interests, including defending any claim
  • for any purpose authorised by you or the New Zealand Privacy Act (1993).

The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses or any personal information stored in our database to any third parties.

Disclosing your personal information

We may disclose your personal information to:

  • any of our business entities (Aihe Wildlife Cruises & Water Taxi, Stewart Island Outdoor Adventure Shop)
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the New Zealand Privacy Act 1993 or another law (e.g. a law enforcement agency)
  • any other person authorised by you (e.g. an insurance company).

Supply of Images or Feedback

From time to time, we take take photographs, audio or video recordings, or other forms of recordings that capture your image, likeness, voice during the course of your activity and/or tour with us. Other customers or third parties may also do the same and pass on this information to us.

We also actively seek your feedback on our services and products.

We will seek your consent to use the images, video recordings, sound recordings, feedback to market and promote our products and services (unless they are already publicly available). Please also refer to our Terms and Conditions.

The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.

You have the right to request access to your images, video or sound recordings and feedback and to make corrections to ensure they are complete and not misleading. 

Internet Use

We take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

How do we use cookies?

We use cookies (an alphanumeric identifier that we transfer to your computer's hard drive so that we can recognise your browser) to monitor your use of our website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We use a third party system for logging traffic, the third party provider does not keep any personally identifiable information in the data it collects.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. No personal information about visitors to our website is stored within our cookies.

Links to other websites

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before providing personal information.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the New Zealand Privacy Act (1993), you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.  

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. In addition we provide an unsubscribe link on any newsletter we send by email.

If you want to exercise any of the above rights, you can do so in writing or by emailing us. Your communication should provide evidence of who you are and set out the details of your request (e.g. personal information, or the correction that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Name and Address of the Policy Controller

Privacy Officer
Address:14 Main Road, Oban, Stewart Island, 9846, New Zealand